1. Agreement to Terms

By purchasing and using the software and services provided by AI Dental Solutions (“we,” “us,” or “our”), the customer (“you” or “your”) agrees to these Terms of Service. These terms govern your use of the Essential Core 18 Software and Complete Flow System, as well as related services. If you do not agree with these terms, do not proceed with the purchase or use of our software or services.

2. Services and Subscriptions

- Software Access

Upon purchase, you will receive login credentials to access the cloud-based software. No physical items or software CDs are provided. Access begins immediately upon receipt of your credentials.

- Subscription Terms

Your subscription renews automatically on the same date each month unless canceled. Charges will be billed to your payment method on file. A cancellation link will be sent to your email for easy access if you decide to cancel.

- Optional Add-ons

HIPAA Compliance is available as an optional add-on. If your state requires HIPAA Compliance, it is your responsibility to add this service to your subscription. This requirement is communicated during demo calls and on our website. We are not liable for your failure to meet state compliance requirements.

3. Refund Policy

- Conditions for Refund

You may request a refund by emailing [email protected] before your next subscription billing date, provided: You have not downloaded any snapshots, documents, website templates, funnel templates, or workflows. No reason is required for the refund request if the above condition is met.

- Refund Voiding

Downloading any of the above items voids your eligibility for a refund.

4. Updates and Changes

Updates to existing features and tools are included in your subscription. Major new tools and features may be offered at additional costs and are optional.

5. Customer Support

Support is available to active subscribers through email, phone, or chat. Support details are provided in the welcome email after purchase. Specific response times or availability are not guaranteed.

6. Acceptable Use

You agree not to: Use the software for illegal activities, spam, or intellectual property violations.Share access credentials or allow unauthorized use of your account.

Violation of these terms may result in suspension or termination of your account.

7. Data Responsibilities

You are responsible for backing up your own data. We do not store or use your data. Any loss of data due to customer error or technical issues is not our responsibility.

8. Termination

We reserve the right to terminate accounts for the following reasons:

Non-payment. Misuse of the software. Slander or dissemination of false information about our business.

Upon termination: All data associated with the account will be permanently deleted. Access to the software and all associated tools will cease immediately.

9. Third-Party Integrations

We strive to integrate with third-party systems but cannot guarantee compatibility with all systems, especially outdated ones.

10. Limitation of Liability

Our liability is limited to the amount paid by you during the last billing cycle. We are not liable for any indirect damages, including but not limited to lost profits, data, or goodwill.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or legal actions arising from your use of the software.

12. Intellectual Property

We retain full ownership of the software, including its code, features, and trademarks. By subscribing, you are granted a non-transferable, non-exclusive license to use the software for the duration of your active subscription.

While we maintain ownership of the software, you retain full ownership of all leads and contacts generated or stored within the software.

13. Confidentiality

All proprietary information shared during demo calls or onboarding must be kept confidential.

14. Governing Law and Dispute Resolution

These terms are governed by the laws of the State of Idaho. Disputes will be resolved through binding arbitration in Idaho, and you waive the right to participate in class-action lawsuits.

15. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the software constitutes acceptance of the updated terms.